Digital Resource — Home Service Businesses
Walk through your own business the way a homeowner would.
A structured, scored worksheet that helps you find the friction in your homeowner inquiry path — from the moment someone lands on your website to the moment they hear back from you. 25 questions. Five sections. A clear picture of where the gaps are.
Get Instant Access →
$27 · One-time purchase · Instant PDF download
What’s inside
Section 1 — Website Inquiry Path
How easy is it for a homeowner to find a way to contact you? How clear is your site on mobile? Does the most prominent contact method match how you actually work?
5 questions
Section 2 — Contact Form Experience
Does your form ask for the right amount of information? Do homeowners get an immediate confirmation? Does the business get notified instantly? Has the form been tested recently?
5 questions
Section 3 — Communication Clarity
Are response times consistent? Does the first reply address what the homeowner actually asked? Do homeowners know what happens next at every stage?
5 questions
Section 4 — Inquiry Friction Points
What happens when someone calls and gets no answer? Is the voicemail professional? Are pending estimates tracked? Is there a documented follow-up process?
5 questions
Section 5 — Operational Systems
Does inquiry handling depend on one person’s memory? Can new staff handle an inquiry correctly without the owner? Does the business find out quickly when something breaks?
5 questions
Scoring Summary & Interpretation Guide
Total your score out of 125. The interpretation guide tells you what your score means and what to focus on first — including when a Project Fit Check is the right next step.
Included on the final page
This is for you if…
- You’ve wondered what a homeowner actually experiences trying to reach your business.
- You have a website and a contact form — but you’re not sure either is working the way you think.
- Inquiries feel inconsistent and you can’t pinpoint exactly where they’re slipping.
- You want a structured review you can do yourself, without hiring anyone.
- You’re not ready for a full system build yet — but you want to understand the gaps first.
“The tools have changed. The expectation of good service hasn’t.”
— Revenue Infrastructure Systems™See your business the way a homeowner does.
25 scored questions. A clear picture of where the gaps are.
Get Instant Access →$27 · One-time purchase · Instant PDF download
Questions? Email [email protected]